Incident Report for October 28th, 2024

Please refer to the following page for the incident report regarding this outage and others.

https://status.soracom.io/incidents/241266?lang=en

The following event occurred on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (planP1)

[Issues Identified]
Some SIMs (in specific countries and carriers) were not able to connect to the network

[Occurrence Time]
Around 2024-10-28 09:25 - 10:10 UTC

We apologize for any inconvenience this may caused. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently experiencing service disruptions on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (planP1)

[Issues Identified]
Some SIMs (in specific countries and carriers) were not able to connect to the network

[Occurrence Time]
Around 2024-10-28 09:25 - 10:10 UTC

[Current Status]
We are monitoring our networking components as the service is recovering.

[Next Update]
As soon as the situation changes or at 2024-10-28 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc

We are currently experiencing service disruptions on the Soracom platform.

[Impacted Services]
Soracom IoT SIMs (planP1)

[Issues Identified]
Some SIMs (in specific countries and carriers) cannot connect to the network

[Incident Start Time]
TBA

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2024-10-28 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc