Subject: Service Disruption on Soracom Platform - Soracom Air for Cellular (planP1)
Updates
Incident Report for October 26th, 2024
Please refer to the following page for the incident report regarding this outage and others.
The following event occurred on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs (in specific countries and carriers) were not able to connect to the network
[Occurrence Time]
Around 2024-10-26 08:55 - 11:00 UTC
We apologize for any inconvenience this may caused. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
We are currently experiencing service disruptions on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs (in specific countries and carriers) were not able to connect to the network
[Occurrence Time]
Around 2024-10-26 08:55 - 11:00 UTC
[Current Status]
We are monitoring our networking components as the service is recovering.
[Next Update]
As soon as the situation changes or at 2024-10-26 13:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
We are currently experiencing service disruptions on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs (in specific countries and for specific carriers) cannot connect to the network
[Incident Start Time]
TBA
[Current Status]
Our engineering team is continuously investigating the issue.
[Next Update]
As soon as the situation changes or at 2024-10-26 12:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
We are currently experiencing service disruptions on the Soracom platform.
[Impacted Services]
Soracom IoT SIMs (planP1)
[Issues Identified]
Some SIMs (in specific countries and carriers) cannot connect to the network
[Incident Start Time]
TBA
[Current Status]
Our engineering team is actively investigating the issue.
[Next Update]
As soon as the situation changes or at 2024-10-26 10:30 UTC
We apologize for any inconvenience this may cause. If you need assistance, please submit a ticket through our support site.
https://support.soracom.io/hc
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