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Information Notice – Billing Issue Identified

Information notice Air for Cellular plan01s (Rendezvous point: Frankfurt) plan01s (Rendezvous point: Oregon) plan01s (Rendezvous point: Tokyo) plan01s (Rendezvous point: Sydney) planX1 (Rendezvous point: Frankfurt) planX1 (Rendezvous point: Oregon) planX1 (Rendezvous point: Tokyo) planP1 (Rendezvous point: Frankfurt) planP1 (Rendezvous point: Oregon) planP1 (Rendezvous point: Tokyo) planP1 (Rendezvous point: Sydney) planX2 (Rendezvous point: Tokyo) planX3 (Rendezvous point: Frankfurt) plan-US plan-US-NA plan-US-max Beam Global Coverage Funk Global Coverage Funnel Global Coverage Harvest Data Global Coverage Orbit Global Coverage

Updates

Information

We have identified a billing issue on the Soracom platform where usage charges were not applied correctly.

[Affected Services]
When using the following services via additional subscription plans on Soracom Air for Cellular (Global coverage):

  • Soracom Beam
  • Soracom Funnel
  • Soracom Funk
  • Soracom Harvest Data
  • Soracom Orbit

Please note that customers using the above services on primary subscription plans or on Japan coverage subscription plans are not affected.

[Period Affected]
Since the launch of Subscription Container

[Next Steps]
Starting from 2025-08-25, correct usage charges will be applied for the affected services. There will be no retroactive billing for uncharged usage to date.

We sincerely apologize for any inconvenience this may have caused.
If you have any questions or require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

2025-08-21 · 17:20 JST

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