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Error Log Generation Disruption

Information notice Beam Global Coverage Japan Coverage Funk Global Coverage Japan Coverage Funnel Global Coverage Japan Coverage Harvest Data Global Coverage Japan Coverage Harvest Files Global Coverage Japan Coverage

Updates

Update

The following service incident occurred on the Soracom platform:

[Affected Services]

  • Soracom Beam
  • Soracom Funnel
  • Soracom Funk
  • Soracom Harvest Data
  • Soracom Harvest Files

[Issue Identified]
‘Error Logs’ for the above services are not being generated.

[Issue Timeline]

  • Start of Issue: 2025-06-23
  • End of Issue: 2025-07-23

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2025-07-24 · 12:30 JST
Information

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]

  • Soracom Beam
  • Soracom Funnel
  • Soracom Funk
  • Soracom Harvest Data
  • Soracom Harvest Files

[Issue Identified]
‘Error Logs’ for the above services are not being generated.

[Issue Timeline]

  • Start of Issue: 2025-06-23

[Current Status]
A fix is scheduled for deployment during the week of 2025-07-21.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2025-07-17 · 14:20 JST

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