The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issue Identified]
eSIM profile downloads for the affected plans were failing with an INSTALLATION_FAILED error. Existing cellular data connectivity was not affected.

[Incident Timeline]
Times are in UTC:

• Start of Recovery Trend: 2026-10-27 10:46
• End of Incident: 2026-10-27 13:00

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

Service Incident on the Soracom Platform - Soracom Air for Cellular (planM1, planV1)

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issue Identified]
eSIM profile downloads for the affected plans are failing with an INSTALLATION_FAILED error. Existing cellular data connectivity is not affected.

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD
• Start of Recovery Trend: 2026-10-27 12:00

[Current Status]
Our engineering team has observed a recovery trend and is monitoring the service as it recovers.

[Next Update]
As soon as the situation changes or at 2026-10-27 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issue Identified]
eSIM profile downloads for the affected plans are failing with an INSTALLATION_FAILED error. Existing cellular data connectivity is not affected.

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-27 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issue Identified]
eSIM profile downloads for the affected plans are failing with an INSTALLATION_FAILED error. Existing cellular data connectivity is not affected.

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-27 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issue Identified]
eSIM profile downloads for the affected plans are failing with an INSTALLATION_FAILED error. Existing cellular data connectivity is not affected.

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-27 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.