We are pleased to inform you that the cellular communication issue affecting Soracom Air for Cellular (plan01s, planX1) since October 22, 2026, has been fully resolved.

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1

[Issue Description]
Cellular communication was unavailable or difficult to access on the following carriers and countries:

• NTT Docomo (Japan)
• EE (United Kingdom)
• Orange (Réunion)
• SFR (Réunion)
• Orange (Poland)
• Orange (Spain)
• Orange (Slovakia)
• Orange (Belgium)
• Sunrise (Switzerland)
• Orange (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)
• Rogers (Canada)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-10-22 09:00 UTC
Signs of Recovery Observed: 2026-10-23 06:35 UTC
Full Recovery Confirmed: 2026-10-23 12:00 UTC

[Current Status]
We have confirmed that normal cellular communication has been fully restored across all affected carriers and regions.

We sincerely apologize for any inconvenience and disruption this incident may have caused. If you need further assistance, please contact our support team:https://docs.soracom.io/en/services/account/support

Thank you for your patience and understanding.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carriers:

• NTT Docomo (Japan)
• EE (United Kingdom)
• Orange (Réunion)
• SFR (Réunion)
• Orange (Poland)
• Orange (Spain)
• Orange (Slovakia)
• Orange (Belgium)
• Sunrise (Switzerland)
• Orange (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)
• Rogers (Canada)

In countries where multiple carriers are available, devices can connect to another carrier to maintain cellular communication.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-22 09:00

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-23 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://docs.soracom.io/en/services/account/support

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carriers:

• NTT Docomo (Japan)
• EE (United Kingdom)
• Orange (Réunion)
• SFR (Réunion)
• Orange (Poland)
• Orange (Spain)
• Orange (Slovakia)
• Orange (Belgium)
• Sunrise (Switzerland)
• Orange (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)

In countries where multiple carriers are available, devices can connect to another carrier to maintain cellular communication.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-22 09:00

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-23 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://docs.soracom.io/en/services/account/support

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carriers:

• NTT Docomo (Japan)
• EE (United Kingdom)
• Orange (Réunion)
• SFR (Réunion)
• Orange (Poland)
• Orange (Spain)
• Orange (Slovakia)
• Orange (Belgium)
• Sunrise (Switzerland)
• Orange (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)

In countries where multiple carriers are available, devices can connect to another carrier to maintain cellular communication.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-22 09:00

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-23 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://docs.soracom.io/en/services/account/support

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carriers:

• NTT Docomo (Japan)
• EE (United Kingdom)
• Orange (Réunion)
• SFR (Réunion)
• Orange (Poland)
• Orange (Spain)
• Orange (Slovakia)
• Orange (Belgium)
• Sunrise (Switzerland)
• Orange (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)

In countries where multiple carriers are available, devices can connect to another carrier to maintain cellular communication.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-22 09:00

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-23 00:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://docs.soracom.io/en/services/account/support

Thank you for your understanding and cooperation.