The following incident occurred on the SORACOM IoT platform.

[Affected Service]

• eSIM Profile Ordering
• Soracom Mobile

[Issue Identified]
Users cannot order new eSIM profiles.
Soracom Mobile users are also unable to purchase new eSIMs.

There is no impact on connectivity services.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-04 12:28
• Confirmed restored: 2026-10-05 01:25

We sincerely apologize for any inconvenience and disruption this may have caused our customers.
For any questions regarding this matter, please contact us via the support site.
https://users.soracom.io/ja-jp/guides/support/contact-support/

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular:

• eSIM Profile

[Issue Identified]
Users are unable to order new eSIM profiles.
Soracom Mobile users are unable to purchase new eSIMs.
Please note that cellular connectivity services are not affected.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-04 12:28

[Current Status]
The cause has been identified, and our engineering team is actively working on a resolution.

[Next Update]
As soon as the situation changes or at 2026-10-05 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

Service Incident on the Soracom Platform - Multiple Services

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• eSIM Profile Ordering
• Soracom Mobile

[Issue Identified]
Users are unable to order new eSIM profiles.
Soracom Mobile users are unable to purchase new eSIMs.
Please note that cellular connectivity services are not affected.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-04 14:15

[Current Status]
The cause has been identified, and our engineering team is actively working on a resolution.

[Next Update]
As soon as the situation changes or at 2026-10-05 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• eSIM Profile Ordering
• Soracom Mobile

[Issue Identified]
An issue has occurred where customers are unable to order new eSIM profiles. Additionally, Soracom Mobile users are unable to purchase new eSIMs.
Please note that cellular connectivity services are not affected.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-10-04 14:15

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-10-04 17:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.