The service incident on the Soracom platform has been resolved.

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX3

[Issues Identified]
Some SIMs from the affected plans were unable to connect to the network or experienced difficulty connecting to the network on the following carrier:

• Vodafone Germany（Germany）

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-14 23:24
• Incident Resolved: 2026-09-15 00:15

[Current Status]
We have confirmed that the issue has been resolved on the affected carrier.
If your device is still unable to connect to the cellular network, please power cycle the device by turning it off and then back on, and check the connection again.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We have observed signs of recovery from the service incident on the Soracom platform and are continuing to monitor the situation:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX3

[Issues Identified]
Some SIMs from the affected plans cannot connect to the network or are experiencing difficulty connecting to the network on the following carrier:

• Vodafone Germany（Germany）

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-14 23:24

[Current Status]
We are currently observing signs of recovery and monitoring the situation.

[Next Update]
As soon as the situation changes or at 2026-09-15 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX3

[Issues Identified]
Some SIMs from the affected plans cannot connect to the network or are experiencing difficulty connecting to the network on the following carrier:

• Vodafone Germany（Germany）

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-14 23:24

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-15 02:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.