The service incident on the Soracom platform has been resolved.

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s
• plan01s Low Data Volume

[Issue Identified]
Some SIMs from the affected plans were unable to connect to the network or experienced difficulty connecting to the network on the following carriers:

• Orange Slovensko (Slovakia)
• EE (United Kingdom)
• NTT DOCOMO (Japan)
• Orange Polska (Poland)
• Orange España (Spain)
• Vodafone (Portugal)
• Orange France (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)

We confirmed that this issue was due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-12 21:19
• Incident Resolved: 2026-09-14 00:45

[Current Status]
We have confirmed that the issue has been resolved on all affected carriers.

If your device is still unable to connect to the cellular network, please power cycle the device by turning it off and then back on, and check the connection again.

We apologize for the extended inconvenience this incident may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We have observed signs of recovery from the service incident on the Soracom platform and are continuing to monitor the situation:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s
• plan01s Low Data Volume

[Issue Identified]
Some SIMs from the affected plans were unable to connect to the network or experienced difficulty connecting to the network on the following carriers:

• Orange Slovensko (Slovakia)
• EE (United Kingdom)
• NTT DOCOMO (Japan)
• Orange Polska (Poland)
• Orange España (Spain)
• Vodafone (Portugal)
• Orange France (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)

We have confirmed that this issue was due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-12 21:19

[Current Status]
We are currently observing signs of recovery and monitoring the situation.

[Next Update]
As soon as the situation changes.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s
• plan01s Low Data Volume

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network or are experiencing difficulty connecting to the network on the following carriers:

• Orange Slovensko (Slovakia)
• EE (United Kingdom)
• NTT DOCOMO (Japan)
• Orange Polska (Poland)
• Orange España (Spain)
• Vodafone (Portugal)
• Orange France (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)

We have confirmed that this issue is due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-12 21:19

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-14 00:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s
• plan01s Low Data Volume

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network or are experiencing difficulty connecting to the network on the following carriers:

• Orange Slovensko (Slovakia)
• EE (United Kingdom)
• NTT DOCOMO (Japan)
• Orange Polska (Poland)
• Orange España (Spain)
• Vodafone (Portugal)
• Orange France (France)
• T-Mobile (United States)
• O2 (United Kingdom)
• Vodafone (Australia)

We have confirmed that this issue is due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-12 21:19

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-13 13:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network or are experiencing difficulty connecting to the network on the following carriers:

• EE (United Kingdom)
• O2 (United Kingdom)
• Orange Slovensko (Slovakia)
• NTT DOCOMO (Japan)
• Orange Polska (Poland)
• Orange España (Spain)
• Vodafone (Portugal)
• Orange France (France)
• T-Mobile (United States)
• Vodafone (Australia)

We have confirmed that this issue is due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-12 21:19

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-11:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network or are experiencing difficulty connecting to the network on the following carriers:

• EE (United Kingdom)
• O2 (United Kingdom)
• Orange Slovensko (Slovakia)
• NTT DOCOMO (Japan)
• Orange Polska (Poland)
• Orange España (Spain)
• Vodafone (Portugal)
• Orange France (France)
• T-Mobile (United States)
• Vodafone (Australia)

We have confirmed that this issue is due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-12 21:19

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-13 08:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network or are experiencing difficulty connecting to the network on the following carriers:

• EE (United Kingdom)
• O2 (United Kingdom)
• Orange Slovensko (Slovakia)
• NTT DOCOMO (Japan)
• Orange Polska (Poland)
• Orange España (Spain)
• Vodafone (Portugal)
• Orange France (France)
• T-Mobile (United States)
• Vodafone (Australia)

We have confirmed that this issue is due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-12 21:19

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-13 04:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s

[Issues Identified]
Some SIMs from the affected plans are experiencing difficulty connecting to the cellular network.

We have confirmed that this issue is due to maintenance being performed by a network partner.

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively monitoring the situation.

[Next Update]
As soon as the situation changes or at 2026-09-13 01:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planX1
• plan01s

[Issues Identified]
Some SIMs from the affected plans are experiencing difficulty connecting to the cellular network.

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-13 00:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.