The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• plan01s-LDV
• planX1
• planX3
• planX3-EU
• planM1
• planV1

[Issue Identified]
Some SIMs from the affected plans were unable to connect to the network on the following carrier:

• Vodafone (United Kingdom)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-08 00:05
• End of Incident: 2026-09-08 01:55

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• plan01s-LDV
• planX1
• planX3
• planX3-EU
• planM1
• planV1

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carrier:

• Vodafone (United Kingdom)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-09-08 00:05

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-09-08 02:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.