The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
New sessions could not be created or were difficult to create on plan-US-max.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-07-24 11:00
• Start of Recovery Trend: 2026-07-24 13:10
• End of Incident: 2026-07-24 14:10

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
New sessions cannot be created or are difficult to create on plan-US-max.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-07-24 11:00
• Start of Recovery Trend: 2026-07-24 13:10

[Current Status]
Our engineering team has observed a recovery trend and is monitoring the service as it recovers.

[Next Update]
As soon as the situation changes or at 2026-07-24 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
New sessions cannot be created or are difficult to create on plan-US-max.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-07-24 11:00 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-07-24 14:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.