Service Incident on the Soracom Platform - Soracom Air for Cellular (Global Coverage)

Minor incident Air for Cellular plan01s (Rendezvous point: Frankfurt) plan01s (Rendezvous point: Oregon) plan01s (Rendezvous point: Tokyo) plan01s (Rendezvous point: Sydney) planP1 (Rendezvous point: Frankfurt) planP1 (Rendezvous point: Oregon) planP1 (Rendezvous point: Tokyo) planP1 (Rendezvous point: Sydney) planM1 planV1
2026-07-24 17:41 JST · 3 hours, 44 minutes

Updates

Resolved

The following service incident occurred on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

  • plan01s
  • planX3
  • planP1
  • plan-US-max
  • planM1
  • planV1

[Issues Identified]
Some SIMs from the affected plans cannot connect to the network across multiple countries and carriers. We have confirmed impacts on the following countries and carriers:

  • plan01s
    • Iliad（Italy）
    • Kyivstar (Ukraine)
    • Optus (Australia)
    • Vodafone (Australia)
  • planP1
    • Optus (Australia)
  • planM1
    • Optus (Australia)
  • planV1
    • Optus (Australia)
  • plan-US-max
    • Verizon (United States)
    • T-Mobile (United States)
  • planX3
    • ILIAD (Italy)
    • Optus (Australia)

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2026-07-24 07:55
  • Start of Recovery Trend: 2026-07-24 09:00
  • End of Incident: 2026-07-24 09:30

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-07-24 · 21:24 JST
Monitoring

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

  • plan01s
  • planX3
  • planP1
  • plan-US-max
  • planM1
  • planV1

[Issues Identified]
Some SIMs from the affected plans cannot connect to the network across multiple countries and carriers. We have confirmed impacts on the following countries and carriers:

  • plan01s
    • Iliad（Italy）
    • Kyivstar (Ukraine)
    • Optus (Australia)
    • Vodafone (Australia)
  • planP1
    • Optus (Australia)
  • planM1
    • Optus (Australia)
  • planV1
    • Optus (Australia)
  • plan-US-max
    • Verizon (United States)
    • T-Mobile (United States)
  • planX3
    • ILIAD (Italy)
    • Optus (Australia)

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2026-07-24 07:55
  • Start of Recovery Trend: 2026-07-24 09:00

[Current Status]
Our engineering team is observing a recovery trend and is monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2026-07-24 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-07-24 · 18:56 JST
Issue

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

  • plan01s
  • planP1
  • planM1
  • planV1

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network.

[Incident Timeline]
Times are in UTC:

TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-07-24 10:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-07-24 · 17:41 JST

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