Service Incident on the Soracom Platform - Soracom Air for Cellular (Global Coverage)
Minor incident
Air for Cellular
plan01s (Rendezvous point: Frankfurt)
plan01s (Rendezvous point: Oregon)
plan01s (Rendezvous point: Tokyo)
plan01s (Rendezvous point: Sydney)
planX1 (Rendezvous point: Frankfurt)
planX1 (Rendezvous point: Oregon)
planX1 (Rendezvous point: Tokyo)
planP1 (Rendezvous point: Frankfurt)
planP1 (Rendezvous point: Oregon)
planP1 (Rendezvous point: Tokyo)
planP1 (Rendezvous point: Sydney)
planX2 (Rendezvous point: Tokyo)
planX3 (Rendezvous point: Tokyo)
planX3 (Rendezvous point: Frankfurt)
planM1
planV1
planNT1
plan-US
plan-US-NA
plan-US-max
plan-NA1
planXM1 (Rendezvous point: Frankfurt)
planXM1 (Rendezvous point: Oregon)
planXM1 (Rendezvous point: Tokyo)
Others
2026-07-17 09:52 JST
· 23 minutes
Updates
Retroactive
2026-07-17 · 10:47 JST
The following service incident occurred on the Soracom platform:
[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:
- Global Coverage
[Issues Identified]
Some SIMs from the affected plans were unable to connect to the network.
[Incident Timeline]
Times are in UTC:
- Start of Incident: 2026-07-17 00:52
- End of Incident: 2026-07-17 01:15
We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.
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