(This update includes additional information regarding the incident.)
We previously experienced a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular:

• plan-K

[Issue Identified]
Some SIMs experienced difficulty using the cellular network, or were unable to connect. In addition, packet loss rates were higher than normal.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-07-07 16:44
• End of Incident: 2026-07-07 17:00

[Current Status]
Service has been fully restored. Normal operations have been confirmed.

We sincerely apologize for any inconvenience this incident may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.

We previously experienced a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular:

• plan-K

[Issue Identified]
Some SIMs experienced difficulty using the cellular network, or were unable to connect.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-07-07 16:44
• End of Incident: 2026-07-07 16:56

[Current Status]
Service has been fully restored. Normal operations have been confirmed.

We sincerely apologize for any inconvenience this incident may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.