The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs on the affected plan were unable to connect to the network or experienced degraded cellular connectivity.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-06-29 03:34
• Start of Recovery Trend: 2026-06-29 06:25
• End of Incident: 2026-06-29 08:00

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs on the affected plan cannot connect to the network or may experience degraded cellular connectivity.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-06-29 03:34
• Start of Recovery Trend: 2026-06-29 06:25

[Current Status]
Our engineering team has observed a recovery trend and is continuing to monitor the service as it recovers.

[Next Update]
As soon as the situation changes or at 2026-06-29 08:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs on the affected plan cannot connect to the network or may experience degraded cellular connectivity.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-06-29 03:34

[Current Status]
Our engineering team is actively investigating the issue in coordination with our network partner.

[Next Update]
As soon as the situation changes or at 2026-06-29 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network or may experience degraded cellular connectivity.
The affected carrier is currently under investigation.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-06-29 03:34

[Current Status]
Our engineering team is actively investigating the issue in coordination with our network partner.

[Next Update]
As soon as the situation changes or at 2026-06-29 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network or may experience degraded cellular connectivity.
The affected carrier is currently under investigation.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-06-29 03:34

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-06-29 05:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.