The investigation into the reported service incident on the Soracom platform has been completed.

[Investigation Results]
Following a thorough investigation by our engineering team, no issues or disruptions were identified on the Soracom platform. The service is operating normally. We have confirmed that this situation was caused by a temporary issue in our monitoring system. Going forward, we are committed to improving our monitoring systems to ensure operational accuracy.

We apologize for any confusion this matter may have caused.

If you have any questions, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-06-28 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.