Service Incident on the Soracom Platform - Soracom Air for Cellular (Global Coverage)

Minor incident Air for Cellular plan01s (Rendezvous point: Frankfurt) plan01s (Rendezvous point: Oregon) plan01s (Rendezvous point: Tokyo) plan01s (Rendezvous point: Sydney) planX3 (Rendezvous point: Frankfurt)
2026-06-18 22:39 JST · 2 hours, 22 minutes

Updates

Resolved

The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

  • planX3
  • planX3-EU
  • plan01s

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carrier:

  • EE (United Kingdom)

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2026-06-18 12:15
  • Start of Recovery Trend: 2026-06-18 14:20
  • End of Incident: 2026-06-18 16:00

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-06-19 · 01:00 JST
Monitoring

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

  • planX3
  • planX3-EU
  • plan01s

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carrier:

  • EE (United Kingdom)

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2026-06-18 12:15
  • Start of Recovery Trend: 2026-06-18 14:20

[Current Status]
Our engineering team has observed a recovery trend and is monitoring the service as it recovers.

[Next Update]
As soon as the situation changes or at 2026-06-18 16:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-06-19 · 00:00 JST
Issue

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plans:

  • planX3
  • planX3-EU
  • plan01s

[Issue Identified]
Some SIMs from the affected plans cannot connect to the network on the following carrier:

  • EE (United Kingdom)

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2026-06-18 12:15

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-06-18 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-06-18 · 22:30 JST

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