We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan01s

[Issue Identified]
Some SIMs from the affected plan were unable to connect to the network on the following carrier:

• Rogers (Canada)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-05-14 05:37 UTC
• Start of Recovery Trend: 2026-05-14 06:30 UTC
• Monitoring the situation: 2026-05-14 11:00 UTC
• Confirmed the recovery: 2026-05-14 12:00 UTC

[Current Status]
The recovery trend is sustained, and our engineering team continues to monitor the service.

[Next Update]
As soon as the situation changes or at 2026-05-15 00:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan01s

[Issue Identified]
Some SIMs from the affected plan were unable to connect to the network on the following carrier:

• Rogers (Canada)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-05-14 05:37 UTC
• Start of Recovery Trend: 2026-05-14 06:30 UTC
• Monitoring the situation: 2026-05-14 11:00 UTC

[Current Status]
The recovery trend is sustained, and our engineering team continues to monitor the service.

[Next Update]
As soon as the situation changes or at 2026-05-15 00:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:
[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan01s
  [Issue Identified]
  Some SIMs from the affected plan were unable to connect to the network on the following carrier:
• Rogers (Canada)
  [Incident Timeline]
  Times are in UTC:
• Start of Incident: 2026-05-14 05:37 UTC
• Start of Recovery Trend: 2026-05-14 06:30 UTC
  [Current Status]
  Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.
  [Next Update]
  As soon as the situation changes or at 2026-05-14 11:00 UTC
  We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
  https://developers.soracom.io/en/docs/account/support/
  Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s

[Issue Identified]
Some SIMs from the affected plan(s) cannot connect to the network on the following carrier(s):

• Rogers (Canada)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-05-14 05:37 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-05-14 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.