The following service incident occurred on the Soracom platform:

Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carrier:

• O2 (United Kingdom)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-28 09:00
• Start of Recovery Trend: 2026-04-29 08:13
• End of Incident: 2026-04-29 11:30

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
2026/04/28 09:00 UTC Start decreasing data traffic
2026/04/28 11:28 UTC Start investigation
2026/04/28 16:00 UTC Investigating by the roaming partner
2026/04/28 19:00 UTC Investigating by the roaming partner
2026/04/28 22:00 UTC Investigating by the roaming partner
2026/04/29 01:00 UTC Investigating by the roaming partner
2026/04/29 04:00 UTC Investigating by the roaming partner
2026/04/29 07:00 UTC Investigating by the roaming partner
2026/04/29 08:13 UTC Seeing recovery trend

[Current Status]
Our engineering team is observing a recovery trend and is monitoring the service as it recovers.

[Next Update]
As soon as the situation changes or at 2026-04-29 13:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
2026/04/28 09:00 UTC Start decreasing data traffic
2026/04/28 11:28 UTC Start investigation
2026/04/28 16:00 UTC Investigating by the roaming partner
2026/04/28 19:00 UTC Investigating by the roaming partner
2026/04/28 22:00 UTC Investigating by the roaming partner
2026/04/29 01:00 UTC Investigating by the roaming partner
2026/04/29 04:00 UTC Investigating by the roaming partner
2026/04/29 07:00 UTC Investigating by the roaming partner

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 10:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
2026/04/28 09:00 UTC Start decreasing data traffic
2026/04/28 11:28 UTC Start investigation
2026/04/28 16:00 UTC Investigating by the roaming partner
2026/04/28 19:00 UTC Investigating by the roaming partner
2026/04/28 22:00 UTC Investigating by the roaming partner
2026/04/29 01:00 UTC Investigating by the roaming partner
2026/04/29 04:00 UTC Investigating by the roaming partner

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
2026/04/28 09:00 UTC Start decreasing data traffic
2026/04/28 11:28 UTC Start investigation
2026/04/28 16:00 UTC Investigating by the roaming partner
2026/04/28 19:00 UTC Investigating by the roaming partner
2026/04/28 22:00 UTC Investigating by the roaming partner
2026/04/29 01:00 UTC Investigating by the roaming partner

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
2026/04/28 09:00 UTC Start decreasing data traffic
2026/04/28 11:28 UTC Start investigation
2026/04/28 16:00 UTC Investigating by the roaming partner
2026/04/28 19:00 UTC Investigating by the roaming partner
2026/04/28 22:00 UTC Investigating by the roaming partner

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
2026/04/28 09:00 UTC Start decreasing data traffic
2026/04/28 11:28 UTC Start investigation
2026/04/29 16:00 UTC Investigating by the roaming partner
2026/04/29 19:00 UTC Investigating by the roaming partner

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 22:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
2026/04/28 09:00 UTC Start decreasing data traffic
2026/04/28 11:28 UTC Start investigation
2026/04/29 16:00 UTC Investigating by the roaming partner

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 19:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
TBD

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 16:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• O2 (United Kingdom)

[Incident Timeline]
TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-04-28 14:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.