The following service incident occurred on the Soracom platform:

Soracom Air for Cellular IoT SIM cards on plan:

• plan01s

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-27 18:40
• Start of Recovery Trend: 2026-04-28 14:44
• End of Incident: 2026-04-29 11:30

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 13:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 22:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently seeing partial recovery trend of the service incident on the Soracom platform but the roaming partner continue investigating

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 19:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 16:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:
AIS (Thailand)
True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-04-28 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan01s

[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

• AIS (Thailand)
• True (Thailand)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-27 18:40 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-04-28 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.