Service Incident on the Soracom Platform - Soracom Air for Cellular (plan01s)

Minor incident Air for Cellular plan01s (Rendezvous point: Frankfurt) plan01s (Rendezvous point: Oregon) plan01s (Rendezvous point: Tokyo) plan01s (Rendezvous point: Sydney)
2026-04-28 03:40 JST · 1 day, 17 hours, 29 minutes

Updates

Resolved

The following service incident occurred on the Soracom platform:

Soracom Air for Cellular IoT SIM cards on plan:

  • plan01s

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2026-04-27 18:40
  • Start of Recovery Trend: 2026-04-28 14:44
  • End of Incident: 2026-04-29 11:30

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-29 · 21:02 JST
Monitoring

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 13:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-29 · 15:55 JST
Monitoring

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-29 · 09:59 JST
Monitoring

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-29 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-29 · 07:00 JST
Monitoring

We are currently seeing recovery trend of the service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 22:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-29 · 02:58 JST
Investigating

We are currently seeing partial recovery trend of the service incident on the Soracom platform but the roaming partner continue investigating

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC
Seeing recovery trend 2026-04-28 14:44 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 19:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-29 · 00:50 JST
Investigating

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC

[Current Status]
The roaming partner is investigating the issue

[Next Update]
As soon as the situation changes or at 2026-04-28 16:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-28 · 23:08 JST
Investigating

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan01s
[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:
AIS (Thailand)
True (Thailand)

[Incident Timeline]
Times are in UTC:
Start of Incident: 2026-04-27 18:40 UTC
Investigating: 2026-04-08 14:00 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-04-28 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-28 · 21:02 JST
Issue

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

  • plan01s

[Issue Identified]
Some SIMs from the affected plan are unable to connect to the network on the following carrier:

  • AIS (Thailand)
  • True (Thailand)

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2026-04-27 18:40 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-04-28 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2026-04-28 · 19:15 JST

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