We have experienced a service incident on the Soracom platform. This issue is now resolved.

[Affected Service]
Soracom Air for Satellite IoT SIM cards on plan:

• planNT1

[Issue Identified]
All SIMs from the affected plan could not connect to the network on the following carrier:

• Skylo (Global)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-15 10:36 UTC
• Resolved: 2026-04-15 11:11 UTC

[Current Status]
The issue has been resolved and the service is operating normally.

We apologize for any inconvenience this may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Satellite IoT SIM cards on plan:

• planNT1

[Issue Identified]
All SIMs from the affected plan cannot connect to the network on the following carrier:

• Skylo (Global)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-15 10:36 UTC
• Recovery Trend Confirmed: 2026-04-15 11:11 UTC

[Current Status]
Service has been restored and we are monitoring the stability. Our engineering team has confirmed recovery for planNT1 satellite communication (VPLMN: 90198) and is currently monitoring the connection.

[Next Update]
As soon as the situation changes or at 2026-04-15 13:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

Service Incident on the Soracom Platform - Soracom Air for Satellite (planNT1)

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Satellite IoT SIM cards on plan:

• planNT1

[Issue Identified]
All SIMs from the affected plan cannot connect to the network on the following carrier:

• Skylo (Global)

[Incident Timeline]
Times are in UTC:

• Start of Incident: Under investigation

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-04-15 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.