The following service incident occurred on the Soracom platform:

[Affected Service]

• Soracom Air for Sigfox

[Issue Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

We have confirmed that communication on our equipment has recovered.
Please also refer to the Sigfox Backend status below:
https://status.unabiz.com/incidents/wwf5q7fwsmzw

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-13 00:09
• Start of Recovery Trend: 2026-04-13 04:18

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Sigfox (Global coverage)

[Issue Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-13 00:09 UTC

[Current Status]
The trend towards recovery is confirmed and progress is being monitored. Please also check the status on Sigfox Backend.
https://status.unabiz.com/incidents/wwf5q7fwsmzw

[Next Update]
As soon as the situation changes or at 2026-04-13 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Sigfox (Global coverage)

[Issue Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-13 00:09 UTC

[Current Status]
The trend towards recovery is confirmed and progress is being monitored. Please also check the status on Sigfox Backend.
https://status.unabiz.com/incidents/wwf5q7fwsmzw

[Next Update]
As soon as the situation changes or at 2026-04-13 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Sigfox (Global coverage)

[Issue Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-13 00:09 UTC

[Current Status]
The uplink communication has been restored. Please also check the status of the Sigfox Backend.
https://status.unabiz.com/incidents/wwf5q7fwsmzw

[Next Update]
As soon as the situation changes or at 2026-04-13 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Sigfox (Global coverage)

[Issue Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-04-13 00:09 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-04-13 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.