The following service incident occurred on the Soracom platform:

Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s
• plan01s - Low Data Volume

[Issue(s) Identified]
Some SIMs from the affected plan(s) were unable to connect to the network on the following carrier(s):

• EE (United Kingdom)
• Orange (France)
• NTT Docomo (Japan)
• Orange (Slovakia)
• Orange (Poland)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-02-25 08:30
• Start of Recovery Trend: 2026-02-25 09:50
• End of Incident: 2026-02-25 10:10

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s
• plan01s - Low Data Volume

[Issue(s) Identified]
Some SIMs from the affected plan(s) were unable to connect to the network on the following carrier(s):

• EE (United Kingdom)
• Orange (France)
• NTT Docomo (Japan)
• Orange (Slovakia)
• Orange (Poland)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-02-25 08:30
• Start of Recovery Trend: 2026-02-25 09:50 UTC

[Current Status]
Our engineering team is observing a recovery trend and is monitoring the service as it recovers.

[Next Update]
As soon as the situation changes or at 2026-02-25 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s
• plan01s - Low Data Volume

[Issue(s) Identified]
Some SIMs from the affected plan(s) are unable to connect to the network on the following carrier(s):

• EE (United Kingdom)
• Orange (France)
• NTT Docomo (Japan)
• Orange (Slovakia)
• Orange (Poland)

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-02-25 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s
• plan01s - Low Data Volume

[Issue(s) Identified]
Some SIMs from the affected plan(s) cannot connect to the network on the following carrier(s):

• EE (United Kingdom)
• Orange (France)
• NTT Docomo (Japan)

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-02-25 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.