The following service incident occurred on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1
• planX3

[Issues Identified]

Some SIMs from the affected plans cannot connect to the network on the following carriers:

• NTT Docomo (Japan)
• SoftBank (Japan)

[Incident Timeline]

• Start of Incident: 2026-02-03 06:40
• Start of Recovery Trend: 2026-02-03 07:40
• End of Incident: 2026-02-03 08:21

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan01s
• planX1
• planX3

[Issue(s) Identified]
Some SIMs from the affected plan(s) cannot connect to the network on the following carrier(s):

• NTT Docomo (Japan)
• SoftBank (Japan)

[Incident Timeline]
TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-02-03 08:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.