[Affected Service]

• Virtual Private Gateway Type-F2 (Japan coverage)

[Issue Identified]
Inability to create new Virtual Private Gateway Type-F2 instances for Japan coverage.

At this time, there is no confirmed impact on existing Virtual Private Gateways.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-01-23 (TBD)

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Virtual Private Gateway Type-F2 (Japan coverage)

[Issue Identified]
Inability to newly create Virtual Private Gateway Type-F2 in the Japan coverage.

There is currently no confirmed impact on existing Virtual Private Gateways.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-01-23 (TBD)

[Current Status]
Our engineering team is actively investigating and working on the issue.

[Next Update]
As soon as the situation changes.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.