The following service incident occurred on the Soracom platform:

[Issue Identified]
For Soracom Napter on Global coverage, new on-demand remote access sessions may have failed to be created or may not have been connected successfully.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-01-05 09:35
• End of Incident: 2026-01-05 12:35

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Issue Identified]
For Soracom Napter on Global coverage, new on-demand remote access sessions may fail to be created or may not be connected successfully.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-01-05 09:35 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-01-05 13:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Issue Identified]
For Soracom Napter on Global coverage, new on-demand remote access sessions may fail to be created or may not be connected successfully.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-01-05 09:35 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-01-05 12:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.