Incident Report for January 3th, 2026

Summary

From 2026-01-03 04:09 to 2026-01-03 08:45 UTC, Soracom IoT SIMs using planP1 experienced issues where cellular communication sessions could not be established.

Affected Services

During this period, devices using planP1 were affected by this incident.

Cause

Devices using planP1 are connected to Soracom through the network partner’s network equipment when they establish cellular sessions via each mobile network operator (MNO) network.

This incident was caused by an abnormality in the network partner’s equipment, which resulted in devices using the affected subscription being unable to establish new cellular communication sessions.

Details on Service Impact

Upon detecting abnormal connection patterns, Soracom immediately updated the Status Dashboard, began an internal investigation, and escalated the issue to the network partner supporting the affected connections.

The incident was resolved through actions taken by our network partner.

Future Actions

We will continue to cooperate with our network partner by providing necessary information for investigation, requesting measures to prevent recurrence, and striving to improve the quality of our service delivery. We continue to be committed to improving the speed and accuracy of detecting similar anomalies and promptly notifying our network partners. This will allow us to inform our customers of such issues more quickly and minimize the duration of any future impacts.

The following service incident on the Soracom platform has been resolved.

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planP1

[Issue Identified]
Some SIMs from the affected plan were unable to connect, or experienced degraded connectivity.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-01-03 04:09 UTC
• Recovery trend observed: 2026-01-03 07:17 UTC
• Incident Resolved: 2026-01-03 08:45 UTC

We sincerely apologize for any inconvenience this may have caused.
If you have any questions, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planP1

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2026-01-03 04:09 UTC
• Recovery trend observed: 2026-01-03 07:17 UTC

[Current Status]
The service is showing signs of recovery, and our engineering team is closely monitoring the situation.

[Next Update]
As soon as the situation changes or at 2026-01-03 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

planP1

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

* Telstra (Australia)
* Optus (Australia)
* StarHub（Singapore）

[Incident Timeline]
TBA

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2026-01-03 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.