The following service incident on the Soracom platform has been resolved.

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planP1

[Issue Identified]
Some SIMs from the affected plan were unable to connect, or experienced degraded connectivity, on the following carrier:

• Spark (New Zealand)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-23 00:20 UTC
• Recovery trend observed: 2025-12-23 07:44 UTC
• Incident Resolved: 2025-12-23 09:10 UTC

We sincerely apologize for any inconvenience this may have caused.
If you have any questions, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planP1

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carrier:

• Spark (New Zealand)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-23 00:20 UTC
• Recovery trend observed: 2025-12-23 07:44 UTC

[Current Status]
The service is showing signs of recovery, and our engineering team is closely monitoring the situation.

[Next Update]
As soon as the situation changes or at 2025-12-23 09:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planP1

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network, or may experience degraded connectivity, on the following carriers:

• Spark (New Zealand)
  * Optus (Australia)

[Incident Timeline]
TBA

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-12-23 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.