We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• SORACOM Platform (e.g., SORACOM Inventory, SORACOM Flux)

[Issue Identified]
We have observed an increase in error rates for requests to the service, caused by a database access issue.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-10 02:00
• End of Incident: 2025-12-10 05:40

We apologize for any inconvenience this may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• SORACOM Platform (e.g., SORACOM Inventory, SORACOM Flux)

[Issue Identified]
We have observed an increase in error rates for requests to the service, caused by a database access issue.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-10 02:00 UTC

[Current Status]
Our engineering team is actively investigating the issue, including identifying the scope of impact.

[Next Update]
As soon as the situation changes or at 2025-12-10 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Inventory

[Issue Identified]
We have observed an increase in error rates for requests to the service.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-10 02:00 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-12-10 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.