The following service incident occurred on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issue Identified]
SIMs from the affected plan were unable to connect to the network.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC
• A recovery trend for planM1 was observed starting at 2025-12-05 06:10 UTC
• End of Incident: 2025-12-05 07:47 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issue Identified]
SIMs from the affected plan were previously unable to connect to the network.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC
• A recovery trend for planM1 was observed starting at 2025-12-05 06:10 UTC

[Current Status]
Our engineering team has observed a recovery trend and is currently monitoring the service as it continues to recover.

[Next Update]
As soon as the situation changes or at 2025-12-05 08:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC

[Current Status]
A recovery trend has been observed for planV1; however, SIMs on planM1 continue to experience issues. Our engineering team is performing additional investigation with our network partners.

[Next Update]
As soon as the situation changes or at 2025-12-05 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC

[Current Status]
A recovery trend has been observed for planV1; however, SIMs on planM1 continue to experience issues. Our engineering team is performing additional investigation with our network partners.

[Next Update]
As soon as the situation changes or at 2025-12-05 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC

[Current Status]
A recovery trend has been observed for planV1; however, SIMs on planM1 continue to experience issues. Our engineering team is performing additional investigation with our network partners.

[Next Update]
As soon as the situation changes or at 2025-12-05 05:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC

[Current Status]
A recovery trend has been observed for planV1; however, SIMs on planM1 continue to experience issues. Our engineering team is performing additional investigation with our network partners.

[Next Update]
As soon as the situation changes or at 2025-12-05 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC

[Current Status]
A recovery trend has been observed for planV1; however, SIMs on planM1 continue to experience issues. Our engineering team is performing additional investigation.

[Next Update]
As soon as the situation changes or at 2025-12-05 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC

[Current Status]
A recovery trend has been observed for planV1; however, SIMs on planM1 continue to experience issues. Our engineering team is performing additional investigation.

[Next Update]
As soon as the situation changes or at 2025-12-05 02:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC
• A recovery trend for planV1 was observed starting at 2025-12-04 22:26 UTC

[Current Status]
A recovery trend has been observed for planV1; however, SIMs on planM1 continue to experience issues. Our engineering team is performing additional investigation.

[Next Update]
As soon as the situation changes or at 2025-12-05 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC

[Current Status]
Our engineering team is continuing to investigate the issue.

[Next Update]
As soon as the situation changes or at 2025-12-05 00:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC

[Current Status]
Our engineering team is continuing to investigate the issue.

[Next Update]
As soon as the situation changes or at 2025-12-04 23:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot initiate new connections to some carriers:

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-04 20:23 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-12-04 22:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.