(Note: The “Affected Service” section has been updated based on the latest findings.)
The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular:

• planX3

[Issue Identified]
Some SIMs experienced connectivity failures or degraded performance.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-12-03 22:46 UTC
• End of Incident: 2025-12-03 23:16 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Cellular (Global Coverage)

[Issue Identified]
We have detected elevated errors in the infrastructure and observed connectivity failures and degraded performance.

[Incident Timeline]
Times are in UTC:

• Start of Incident: TBD

[Current Status]
While we are observing a recovery trend in some areas, we continue to monitor the overall service stability.

[Next Update]
As soon as the situation changes or at 2025-12-04 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular (Global Coverage)

[Issue(s) Identified]
Cannot connect to the network

[Incident Timeline]
TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-12-04 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.