The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max
• planAP1

[Issue Identified]
SIMs from the affected plan were unable to connect to the network.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-28 04:24 UTC
• Start of Recovery Trend: 2025-11-28 08:36 UTC
• End of Incident: 2025-11-28 10:00 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max
• planAP1

[Issue Identified]
SIMs from the affected plan were previously unable to connect to the network.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-28 04:24 UTC
• Start of Recovery Trend: 2025-11-28 08:36 UTC

[Current Status]
Our engineering team has observed a recovery trend and is currently monitoring the service as it continues to recover.

[Next Update]
As soon as the situation changes or at 2025-11-28 10:00 UTC

We apologize for any inconvenience this may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max
• planAP1

[Issue Identified]
SIMs from the affected plan cannot connect to the network

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-28 04:24 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-11-28 10:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max
• planAP1

[Issue Identified]
SIMs from the affected plan cannot connect to the network

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-28 04:24 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-11-28 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.