The following service incident occurred on the Soracom platform:

[Affected Service]

• Soracom Air for Cellular

Affected plan:

• plan01s
• planX3
• planM1
• planV1

[Issue]
Some SIMs were unable to connect or experienced degraded connectivity when using the following carrier:

• EE (United Kingdom)

[Incident Timeline]
Times are in UTC:

• 2025-11-18 10:49 Issue detected
• 2025-11-18 13:30 Recovery trend observed
• 2025-11-18 14:30 Issue confirmed resolved

We sincerely apologize for any inconvenience this incident may have caused.
For any questions, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Cellular

Soracom Air for Cellular IoT SIM cards on plan:

• plan01s, planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• EE (United Kingdom)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-18 10:49 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-11-18 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.