The following incident occurred on the SORACOM IoT platform.

[Affected Service]
Soracom Air for Cellular:

• eSIM Profile

[Issue Identified]
Users cannot order new eSIM profiles.
Soracom Mobile users are also unable to purchase new eSIMs.

There is no impact on connectivity services.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-05 12:13
• Confirmed restored: 2025-11-05 21:32

We sincerely apologize for any inconvenience and disruption this may have caused our customers.
For any questions regarding this matter, please contact us via the support site.
https://users.soracom.io/ja-jp/guides/support/contact-support/

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular:

• eSIM Profile

[Issue Identified]
Users cannot order new eSIM profiles.
Soracom Mobile users are also unable to purchase new eSIMs.

There is no impact on connectivity services.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-05 12:13 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-11-05 22:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular:

• eSIM Profile

[Issue Identified]
Users cannot order new eSIM profiles.
Soracom Mobile users are also unable to purchase new eSIMs.

There is no impact on connectivity services.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-05 12:13 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-11-05 18:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular:

• eSIM Profile

[Issue Identified]
Users cannot order new eSIM profiles.
Soracom Mobile users are also unable to purchase new eSIMs.

There is no impact on connectivity services.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-05 12:13 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-11-05 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.