The following service incident on the Soracom platform has now been resolved.

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1
• planX3
• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans were unable to connect to the network on the following carriers:

• NTT Docomo (Japan)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-04 13:00 UTC
• Start of Recovery Trend: 2025-11-04 14:14 UTC
• End of Incident: 2025-11-04 15:30 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1
• planX3
• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans were previously unable to connect to the network on the following carriers:

• NTT Docomo (Japan)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-04 13:00 UTC
• Start of Recovery Trend: 2025-11-04 14:30 UTC

[Current Status]
Our engineering team has observed a recovery trend and is currently monitoring the service as it continues to recover.

[Next Update]
As soon as the situation changes or at 2025-11-04 15:30 UTC

We apologize for any inconvenience this may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• plan01s
• planX1
• planX3
• planM1
• planV1

[Issues Identified]
Some SIMs from the affected plans cannot connect to the network on the following carriers:

• NTT Docomo (Japan)

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-11-04 13:00 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-11-04 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.