The following service incident occurred on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1
• plan-US-NA

[Issue Identified]
SIM status changes (such as moving to “active” or “suspended” status) and SIM termination cannot be performed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-09-30 09:59 UTC
• Start of Recovery Trend: 2025-10-02 04:47 UTC
• End of Incident: 2025-10-02 06:00 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1
• plan-US-NA

[Issue Identified]
SIM status changes (such as moving to “active” or “suspended” status) and SIM termination cannot be performed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-09-30 09:59 UTC
• Start of Recovery Trend: 2025-10-02 04:47 UTC

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-10-02 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1
• plan-US-NA

[Issue Identified]
SIM status changes (such as moving to “active” or “suspended” status) and SIM termination cannot be performed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-09-30 09:59 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-10-02 06:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1
• plan-US-NA

[Issue Identified]
SIM status changes (such as activation, suspension, or deactivation) cannot be performed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-09-30 09:59 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-10-02 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.