The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan were unable to start new cellular sessions or experienced difficulty initiating new sessions.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-09-08 10:54
• Start of Recovery Trend: 2025-09-08 13:15
• End of Incident: 2025-09-08 16:00

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs on the affected plan were unable to start new cellular sessions or experienced difficulty initiating new sessions.

[Incident Timeline]

• Start of Incident: 2025-09-08 10:54 UTC
• Start of Recovery Trend: 2025-09-08 13:15 UTC

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-09-08 16:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs on the affected plan were unable to start new cellular sessions or experienced difficulty initiating new sessions.

[Incident Timeline]

• Start of Incident: 2025-09-08 10:54 UTC

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-09-08 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs on the affected plan were unable to start new cellular sessions or experienced difficulty initiating new sessions.

[Incident Timeline]

• Start of Incident: 2025-09-08 10:54 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-09-08 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.