The following service incident occurred on the Soracom platform:

[Affected Service]

• Soracom Air for Sigfox (Global coverage)

[Issue Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-09-02 08:53 UTC
• End of Incident: 2025-09-02 09:51 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• Soracom Air for Sigfox (Global coverage)

[Issue Identified]
Some uplink/downlink communications are experiencing delays.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-09-02 08:53 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-09-02 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.