The following service incident occurred on the Soracom platform:

[Affected Services]
Soracom Air for Cellular IoT SIM cards on plans:

• planP1
• plan-US-NA

[Issue Identified]
Some customers using the affected plans were unable to send or receive SMS messages.

[Incident Timeline]

• Start of Incident: 2025-08-25 05:55 UTC
• Start of Recovery Trend: 2025-08-25 08:25 UTC
• End of Incident: 2025-08-25 09:15 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

Service Incident on the Soracom Platform – Soracom Air for Cellular (planP1, plan-US-NA)

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1
• plan-US-NA

[Issue(s) Identified]
Some customers using the affected plans were unable to send or receive SMS messages.

[Incident Timeline]

• Start of Incident: 2025-08-25 05:55 UTC
• Start of Recovery Trend: 2025-08-25 08:25 UTC

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-08-25 10:00 UTC.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1
• plan-US-NA

[Issue(s) Identified]
Some customers using the affected plans are unable to send or receive SMS messages.

[Incident Timeline]

• Start of Incident: 2025-08-25 05:55 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-08-25 08:00 UTC.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.