The following service incident occurred on the Soracom platform:

[Affected Service(s)]

• Soracom User Console

[Issue(s) Identified]
An issue occurred where the SIM search functionality in the user console was not working as expected.

[Incident Timeline]

• Start of Incident: 2025-08-20 04:11 UTC
• End of Incident: 2025-08-20 06:14 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]

• Soracom User Console

[Issue(s) Identified]
We have identified an issue where the SIM search functionality in the user console is not working as expected.

[Incident Timeline]

• Start of Incident: 2025-08-20 04:11 UTC

[Current Status]
Our engineering team has identified the root cause and is currently preparing a fix for release.

[Next Update]
As soon as the situation changes or at 2025-08-20 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]

• User Console

[Issue Identified]
We have identified an issue where the SIM search functionality in the user console is not working as expected.
[Incident Timeline]

TBD
[Current Status]
Our engineering team is actively investigating the issue.
Our engineering team is observing a recovery trend and ar
[Next Update]
As soon as the situation changes or at YYYY-MM-DD HH:MM UTC
2025-08-20 03:006
We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.