[Incident] Service Incident on the Soracom Platform – Soracom Air for Cellular (plan-US-max)

The service incident previously reported on the Soracom platform has now been resolved.

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan were unable to establish new sessions.

[Incident Timeline]

• Start of Incident: 2025-08-16 01:52 UTC
• Recovery observed: 2025-08-16 02:55 UTC
• Full recovery confirmed: 2025-08-16 03:55 UTC

[Current Status]
The issue has been resolved and services are now operating normally.

We sincerely apologize for the inconvenience this may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.

[Incident] Service Incident on the Soracom Platform – Soracom Air for Cellular (plan-US-max)

We have observed recovery from the previously reported issue on the Soracom platform.

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan were unable to establish new sessions.

[Incident Timeline]

• Start of Incident: 2025-08-16 01:52 UTC
• Recovery confirmed: 2025-08-16 02:55 UTC

[Current Status]
We have confirmed recovery and are currently monitoring the situation.

[Next Update]
As soon as the situation changes or at 2025-08-16 04:00 UTC.

We apologize for the inconvenience this may have caused. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your patience and understanding.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan are unable to establish new sessions.

[Incident Timeline]

• Start of Incident: 2025-08-16 01:52 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-08-16 03:00 UTC.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.