We have resumed the status change process (from Ready to Active) for Soracom Air for Cellular, which had been temporarily suspended due to a system issue.

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan-K2
• planX2

[Incident Timeline]

• 2025-08-05 02:30 UTC – Status change process suspended
• 2025-08-05 04:35 UTC – Status change process resumed

We apologize for any inconvenience this may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

Due to an ongoing service issue, We are temporarily suspending the ability to change SIM status from Ready to Active for the following plans in Soracom Air for Cellular.

Affected Service(s):

• Soracom Air for Cellular IoT SIM cards on plan(s):
  • plan-K2
  • planX2

Customer Impact:
Customers will not be able to change SIM status from Ready to Active for the affected plans. SIMs that are already Active are not affected.

Next Update:
As soon as the situation changes or at 2025-08-05 05:30 UTC.

If you have any concerns or would like additional information, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

We apologize for any inconvenience and appreciate your understanding.