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Service Incident on the Soracom Platform – Soracom Air for Cellular (plan-US-max)

Minor incident Air for Cellular plan-US-max
2025-08-01 09:53 JST · 29 minutes

Updates

Issue

The following service incident occurred on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan:

  • plan-US-max

[Issue Identified]
Some SIMs on the affected plan were unable to start new cellular sessions or experienced difficulty initiating new sessions.

[Incident Timeline]
Times are in UTC:

  • Start of Incident: 2025-08-01 00:53
  • End of Incident: 2025-08-01 01:22

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

2025-08-01 · 10:57 JST

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