Service Incident on the Soracom Platform – Soracom Air for Cellular (plan-US-max)
Minor incident
Air for Cellular
plan-US-max
2025-08-01 09:53 JST
· 29 minutes
Updates
Issue
2025-08-01 · 10:57 JST
The following service incident occurred on the Soracom platform:
[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan:
- plan-US-max
[Issue Identified]
Some SIMs on the affected plan were unable to start new cellular sessions or experienced difficulty initiating new sessions.
[Incident Timeline]
Times are in UTC:
- Start of Incident: 2025-08-01 00:53
- End of Incident: 2025-08-01 01:22
We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.
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