The following service incident occurred on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs on the affected plan were unable to start new cellular sessions or experienced difficulty initiating new sessions.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-08-01 00:53
• End of Incident: 2025-08-01 01:22

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.