The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• planP1

[Issue Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-07-06 12:08
• End of Incident: 2025-07-06 15:34

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1

[Issue Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-07-06 12:21

[Current Status]
Our network partner has reported that the incident is due to an outage in their equipment and that they are working to resolve it.
Also, our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-07-07 00:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.