The following service incident occurred on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planX3

[Issue(s) Identified]
Some SIMs from the affected plan(s) cannot connect to the network

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-06-30 21:55
• Start of Recovery Trend: 2025-07-01 00:55
• End of Incident: 2025-07-01 03:48

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-06-30 21:55
• Start of Recovery Trend: 2025-07-01 00:55

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-07-01 03:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network

[Incident Timeline]
TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-07-01 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planX3

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network

[Incident Timeline]
TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-07-01 01:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.