The following service incident occurred on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network in all regions.

[Incident Timeline]

• Start of Incident: 2025-06-26 02:00 UTC
• Start of Recovery Trend: 2025-06-26 02:55 UTC
• End of Incident: 2025-06-26 04:00 UTC

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network in all regions.

[Incident Timeline]

• Start of Incident: 2025-06-26 02:00 UTC
• Start of Recovery Trend: 2025-06-26 02:55 UTC

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-06-26 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network in all regions.

[Incident Timeline]

• Start of Incident: 2025-06-26 02:00 UTC

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-06-26 04:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.