Service Incident on the Soracom Platform - Soracom Air for Sigfox
Updates
The following service incident occurred on the Soracom platform:
[Affected Service(s)]
- Soracom Air for Sigfox (Japan Coverage, Global Coverage)
[Issue(s) Identified]
Parts of the uplink/downlink communications failed or were delayed.
[Incident Timeline]
Times are in UTC:
- Start of Incident: 2025-06-18 08:25
- End of Incident: 2025-06-18 09:25
We apologize for any inconvenience this may cause. Please also check the status on Sigfox Backend.
https://status.unabiz.com/incidents/bcszf5bd1r8w
If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.
We are currently experiencing a service incident on the Soracom platform:
[Affected Service(s)]
- Soracom Air for Sigfox (Japan Coverage, Global Coverage)
[Issue(s) Identified]
Parts of the uplink/downlink communications have failed or have been delayed.
[Incident Timeline]
TBD
[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.
[Next Update]
As soon as the situation changes or at 2025-06-18 12:30 UTC
We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.
We are currently experiencing a service incident on the Soracom platform:
[Affected Service(s)]
- Soracom Air for Sigfox (Japan Coverage, Global Coverage)
[Issue(s) Identified]
Parts of the uplink/downlink communications have failed or have been delayed.
[Incident Timeline]
TBD
[Current Status]
Our engineering team is actively investigating the issue.
[Next Update]
As soon as the situation changes or at 2025-06-18 12:00 UTC
We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/
Thank you for your understanding and cooperation.
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