The following service incident occurred on the Soracom platform:

[Affected Service(s)]

• Soracom Air for Sigfox (Japan Coverage, Global Coverage)

[Issue(s) Identified]
Parts of the uplink/downlink communications failed or were delayed.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-06-18 08:25
• End of Incident: 2025-06-18 09:25

We apologize for any inconvenience this may cause. Please also check the status on Sigfox Backend.
https://status.unabiz.com/incidents/bcszf5bd1r8w

If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]

• Soracom Air for Sigfox (Japan Coverage, Global Coverage)

[Issue(s) Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

[Incident Timeline]
TBD

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-06-18 12:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]

• Soracom Air for Sigfox (Japan Coverage, Global Coverage)

[Issue(s) Identified]
Parts of the uplink/downlink communications have failed or have been delayed.

[Incident Timeline]
TBD

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-06-18 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.