The following service incident occurred on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan could not connect to the network:

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45
• Start of Recovery Trend in connections to Verizon : 2025-04-02 04:13
• End of Incident: 2025-04-02 04:48

We sincerely apologize for any inconvenience caused by the extended service disruption. If your device connectivity was affected, please see our Troubleshooting page for quick steps to get reconnected.

We are currently investigating the incident in detail working with the network partner and will provide further updates on this page. Should you require additional assistance, please submit a support ticket through our support site:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45
• Start of Recovery Trend in connections to Verizon : 2025-04-02 04:13

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.
[Next Update]
As soon as the situation changes or at 2025-04-02 06:30 UTC
98
We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile: 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-02 6:00 UTC.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile: 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-02 03:00 UTC.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile: 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 24:00 UTC.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile: 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 21:00 UTC.

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile: 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 18:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan-US-max
[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

Verizon
[Incident Timeline]
Times are in UTC:

Start of Incident: 2025-03-30 23:42
Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45
[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

plan-US-max
[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

Verizon
[Incident Timeline]
Times are in UTC:

Start of Incident: 2025-03-30 23:42
Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45
[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 10:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
The previously announced recovery trend in connections to Verizon has not persisted. Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45
• Start of Recovery Trend in connections to Verizon : 2025-04-01 04:56

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.
[Next Update]
As soon as the situation changes or at 2025-04-01 07:00 UTC
98
We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 05:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-04-01 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 24:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 23:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 21:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 19:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 17:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 15:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 13:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network on the following carrier:

• Verizon

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42
• Start of Recovery Trend in connections to AT&T and T-Mobile : 2025-03-31 06:45

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 11:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network:

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 09:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network:

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 07:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network:

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42

[Current Status]
Our engineering team is currently working with the network partner.

[Next Update]
As soon as the situation changes or at 2025-03-31 05:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service]
Soracom Air for Cellular IoT SIM cards on plan:

• plan-US-max

[Issue Identified]
Some SIMs from the affected plan cannot connect to the network:

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-30 23:42

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-03-31 03:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.