The following service incident occurred on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-11 06:51
• Start of Recovery Trend: 2024-03-11 10:53
• End of Incident: 2025-03-11 12:30

We apologize for any inconvenience this incident may have caused. If you still require assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-11 06:51
• Start of Recovery Trend: 2024-03-11 10:53

[Current Status]
Our engineering team is observing a recovery trend and are monitoring the service as it is recovering.

[Next Update]
As soon as the situation changes or at 2025-03-11 12:30 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-11 06:51

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-03-11 12:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.

We are currently experiencing a service incident on the Soracom platform:

[Affected Service(s)]
Soracom Air for Cellular IoT SIM cards on plan(s):

• planP1

[Issue(s) Identified]
SMS messages sent from the Soracom platform to devices are being delivered multiple times.

[Incident Timeline]
Times are in UTC:

• Start of Incident: 2025-03-11 06:51

[Current Status]
Our engineering team is actively investigating the issue.

[Next Update]
As soon as the situation changes or at 2025-03-11 10:00 UTC

We apologize for any inconvenience this may cause. If you need assistance, please contact our support team:
https://developers.soracom.io/en/docs/account/support/

Thank you for your understanding and cooperation.